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Wed Oct 11, 2017 - 1 week ago

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Product Supervisor Test Lead, UAT

**Job Title:** Product Supervisor Test Lead, UAT

**Requisition #:** 1703988

Western Union is changing. Yes, we're the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we're on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved - billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, and ATM/kiosk strategies that meet the needs of today's global consumers and businesses. If you're looking for a company on the move - and truly one of the most diverse work environments on the planet - then Western Union could be for you.

**We're seeking a** **Product Supervisor Test Lead, UAT** **, in our Englewood, Colorado office (global headquarters)** . In this role, you will belead and supervise the testing team and deliver strategic initiatives of the Account Payout Network.

In addition, this role will be responsibleensuring service quality and support objectives consistent with strategic goals and standards. You will work cross-functionally to enhance service quality, ensure compliance with operating standards, and provide training to optimize service delivery and business growth.

**Sound interesting? Here are some specifics:**

Key Responsibilities will include:

Lead UAT team and interface with product and business leads for project delivery

Represent UAT team with PMO and Technology Teams to ensure UAT participation and contribution in key initiatives

Oversee standard process and procedure for UAT Plan, high-level UAT scenarios, and test case completion and documentation

Ensure / Provide the necessary support for effective UAT-QA-DEV collaboration

Participate in BRD creation process and ensure acceptance criteria is documented

Ensure test data setup for UAT and to allow for Sanity Testing in UAT environment

Enforce & participate in QA-UAT handoff by validating the entry/exit criteria for UAT

Lead team in UAT Test Cases execution and standardized procedures supporting issue log and defect tracking

Participate in Defect Triage calls

Communicate and interface with Business on UAT timeline and share UAT Test Results

Facilitate and document business sign-off and validation of acceptance criteria

Status Reporting- Report UAT Progress and key UAT metrics to all required stakeholders

Log and track the hours of effort in WUPPM

Post-Implementation support

Conduct Root Cause Analysis for defects slipped into production in collaboration with QA

Attend/Conduct cross-functional training across the team

**What you will need to succeed:**

Bachelor's Degree in IT related field a plus and/or 4+ years of related experience

Proven competence in team leadership in IT / UAT

Strong analytical skills and decision-making ability

Competent in providing constructive feedback

Fluent spoken and written English is a must

Ability to work in a team and independently

Customer oriented mindset

Able to maintain focus and effectively prioritize tasks while dealing with multiple projects.

**What it's like here:**

_Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO's in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!_

_Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to_ _moving money for better_ _. It means being driven to win, and to do work that makes a difference... on a global stage._ **_Sound like you? Apply now!_**

_Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We'd love to explore that possibility!_

_Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category. If you have a disability or special need that requires accommodation, please contact us at_ _._