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Thu Jun 7, 2018 - 18 weeks ago

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Technical Support - 3rd Shift

Technical Support - 3rd Shift
Candidate will provide world class IT support for Milwaukee Tool. Candidate must demonstrate keen business acumen as well as possess a high level of emotional intelligence and have a passion for support.
Duties and Responsibilities
* Provide world class incident management at the tier one and two levels
* Serve as the escalation point for Tier 1 Support (I.E. IT Service Desk) when onsite assistance is required.
* Must be able to work under pressure to ensure tactical and strategic initiatives are accomplished in a timely manner.
* Based on aligned business priorities, focus on continuous improvement and provide world class customer service and support.
* Perform basic Active Directory functions including account creation, group modification, password resets.
* Comply with established change management procedures and work collaboratively with the IT team to ensure a robust, stable computing environment
* Understanding of and ability to support Apple iOS, Windows 7 & 10 and Microsoft Server 2008 and 2012.
* PC Deployment/Imaging
* Work closely with Wisconsin and Mississippi teams to create and develop KB articles and SOP's.
* Ability to travel to other Milwaukee Tool locations on occasion.
* Manage local vendor relationships for network, telecommunications, and AV support.
* Log all support actives in ITSM system.
* Work with Systems or Client Engineering in order to proactively make technology recommendations and changes based on data-driven analysis.
* Foundational knowledge of manufacturing, distribution, and business operations.
* Other duties as assigned
Education and Experience Requirements
* Outstanding written and verbal communication and documentation skills, with service-oriented mindset
* Demonstrated ability to multi-task and manage competing priorities
* A passion for customer service
* Microsoft Certifications are preferred but not required
* Minimum of three years of professional experience
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled