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Summary

Wed May 16, 2018 - 5 days ago

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IT Serv Tech-IT Svcs

Provides first level support to internal customers regarding basic application, hardware and service/network requests.
Enters support requests into tracking system and assigns ticket number or other identification.
Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary.
Documents and reports customer inquiries regarding new/different functionality.
Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
Provides support for mobile phones, configures desktop operating systems and servers, and manages account access, password resets, and user access privileges.


Minimum EducationHigh School Graduate X RequiredAssociated degree in Information Technology preferred.
Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Minimum Work ExperienceAt least 1 -2 years experience


**Job:** **Please select a valid job field*

**Organization:** **Meadowview Regional Medical Center*


**Title:** *IT Serv Tech-IT Svcs*

**Location:** *Kentucky-Maysville*

**Requisition ID:** *7436-1969*

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